Support
We reply to every message, usually within 2 business days.
Contact us
- Email — support, privacy and general enquiries
- amazon@norvigame.com
- Phone
- +212 707 274 529
- Postal address
- Mohammed Hachimi — NorviGame
Nzalet Jamaa, Jawharat Mediouna, Immeuble 16, Appartement 13
Mediouna, Morocco - Response time
- Within 2 business days (Monday–Friday)
- Languages
- English, French, Arabic
Reporting a bug? Please include your device model, operating system version, the game name and version, and what you were doing when the problem happened. It helps us fix it far faster.
Frequently asked questions
The game crashes or will not open
- Make sure your device has the latest version of the game installed.
- Restart the device and try again.
- Check that you have at least 500 MB of free storage.
- If it still fails, email us with your device model and OS version.
I lost my game progress
Progress is stored on your device. Uninstalling a game, clearing its data, or switching to a new device will remove it. Our games have no cloud save and no account, so a score cannot be carried between devices.
I want a refund for an in-app purchase
Purchases are processed by the store you downloaded the game from — not by us — so refunds must be requested there. For the Amazon Appstore, contact Amazon customer service through your account. If the store declines and you believe the charge was an error on our side, write to amazon@norvigame.com and we will look into it.
Are there ads or in-app purchases?
No. Our games contain no advertising, no in-app purchases and no in-game currency. They also ship without the internet permission, so they cannot connect to anything.
How do I delete my data?
There is no account, and the game stores nothing on our servers — only a best score on your own device, which uninstalling removes. Full instructions, including how to ask us to erase a support email, are on our Delete Your Data page.
My child made a purchase without permission
Contact the store that processed the payment to request a refund, and enable purchase passwords or parental controls on the device to prevent it happening again.
Do you have a press or partnership contact?
Yes — write to amazon@norvigame.com with “Press” or “Partnership” in the subject line.